Return/Exchange policy

All refunds/returns/exchanges for artwork, jewelry, and handmade goods are decided on a case-by-case basis. I want you to be thrilled with your purchase & will do all that I can to help you be excited to connect with our culture.

Refunds/returns/exchanges for other items can be arranged by e-mailing hinengge@gmail.com.

Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation and photo is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund.

Refunds, returns, and exchanges are prohibited when:

• The customer provided the wrong address, the wrong name, or missed package delivery.

• The item received was incorrect due to the customer's mistake when choosing the product at checkout.

To complete your return, we require a printed receipt or proof of purchase and photo of purchased item.